The legal bits…

You are entering into this agreement with:

When you place an order on www.parallelromantic.com or our apps, the seller is PARALLEL ROMANTIC.com Limited, UNLESS the product is identified as being sold by PARALLEL ROMANTIC Brand Partners (each an “PARALLEL ROMANTIC Brand Partner”) under the PARALLEL ROMANTIC Fulfils Service. Where this is the case, the product will be stated to be:

“Sold by [PARALLEL ROMANTIC Brand Partner] and shipped by PARALLEL ROMANTIC”.
When the seller is parallelromantic.com Limited, your sales contract is with parallelromantic.com Limited. When the seller is an parallel romantic Brand Partner, you enter into a contract to buy products with the respective PARALLEL ROMANTIC Brand Partner and a contract with PARALLEL ROMANTIC Payments to pay for those products in the way described below.

When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!

We do carry out spot checks on our website to ensure that all products are compliant. If you notice something that doesn’t look right, please use the “Report a Legal Concern” button on the relevant product page.

We and PARALLEL ROMANTIC Payments keep these terms and Help pages updated and we and PARALLEL ROMANTIC Payments amend them every so often, so remember to check back in before you shop, as the latest set will apply.

Legal right of cancellation within 14 days

You may cancel your order within 14 days of receiving it, by filling in the cancellation form. Please send it back to us by e-mail at customerpayment@parallelromantic.com and return the products to us. You have 14 days (starting from the working day following receipt of your order) to cancel your order contract with PARALLEL ROMANTIC so that we can offer you a full refund of the items purchased as well as the cost of delivery (in case you have paid for it).

If you have paid a delivery fee and you return your entire order in accordance with our Returns Policy, we will refund the cost of a Standard delivery to your country, even if you have chosen a faster delivery. For example, if you paid €10 for 24H delivery but the cost of a Standard delivery is €3, then we will refund €3. If you only return part of your order to us, you will not receive a refund of any delivery costs. In the event that you return an item that is incorrect or faulty, we will refund you the full cost of delivery and the returns charges paid by you.

If you have already received your order, you will need to return the items you wish to cancel to us. Once you have informed us of your intention to cancel the order, we will explain the procedure to follow.

About you

To shop with us or receive services from PARALLEL ROMANTIC Payments, you need to:

be at least 16 years old;
have a credit or debit card that we accept we and PARALLEL ROMANTIC Payments accept (see bottom of page for details of current payment providers); and
be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

You can only place an order for an PARALLEL ROMANTIC Brand Partner product if you are a consumer. We are unable to sell PARALLEL ROMANTIC Brand Partner products to businesses (and will therefore also be unable to supply VAT invoices in relation to any PARALLEL ROMANTIC Brand Partner orders).

Placing an order

Where you are buying a product directly from us, you will use your card to pay us directly for the product.

Where you are buying a product from an PARALLEL ROMANTIC Brand Partner, you will be paying PARALLEL ROMANTIC Payments to load a credit of an equal amount to an account with PARALLEL ROMANTIC Payments, and then spending that credit to pay the PARALLEL ROMANTIC Brand Partner. In order to do this, you need to access PARALLEL ROMANTIC Payments service by logging in via your PARALLEL ROMANTIC account in the usual way, selecting the product you wish to buy from the PARALLEL ROMANTIC Brand Partner, and then pressing the “Place Order” button. By pressing that button, you will be both (1) authorising PARALLEL ROMANTIC Payments to take a payment from your card to pay PARALLEL ROMANTIC Payments for a credit to your PARALLEL ROMANTICPayments account; and (2) instructing PARALLEL ROMANTIC Payments that you wish to spend the credit to pay the PARALLEL ROMANTIC Brand Partner. You can only instruct PARALLEL ROMANTICPayments to use credits to pay PARALLEL ROMANTIC Brand Partners.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We or (if you’re buying from an PARALLEL ROMANTIC Brand Partner) PARALLEL ROMANTIC Payments then carry out a standard pre-authorisation check to make sure there’s enough money on your card to pay for or towards the order.

We only accept your order once payment has been approved and we or PARALLEL ROMANTIC Payments have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method and whether you purchased from an PARALLEL ROMANTIC Brand Partner (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

All products remain PARALLEL ROMANTIC property or the property of the relevant PARALLEL ROMANTIC Brand Partner until full payment of the purchase price is received by either us or PARALLEL ROMANTIC Payments, as the case may be.

Very occasionally, we or PARALLEL ROMANTIC Payments may need to refuse or cancel an order or close, block or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with Customer Care and they’ll be happy to speak to you about it.

You can end this agreement with PARALLEL ROMANTIC Payments at any time by ceasing to use the PARALLEL ROMANTIC Fulfils service to purchase Brand Partner products, but if you do, you won’t be able to pay for PARALLEL ROMANTIC Brand Partner products. You can’t cancel any payments that you’ve already made through PARALLEL ROMANTIC Payments.

Products sold by PARALLEL ROMANTIC Brand Partners are excluded from affiliate cashback reward schemes. You therefore won’t receive cashback on any order made with an PARALLEL ROMANTIC Brand Partner.

Using STRIPE

Using STRIPE? Some different terms apply – get more info on paying with STRIPE website.

Delayed Payment Services
The delayed payment services we offer, such as STRIPE, are not always available to select. We may determine not to offer delayed payment services based on conditions of use, such as shopping history or suspected misuse. To continue with your order you will need to select one of our other payment types at checkout.

Prices and product descriptions

There’s a lot going on here at PARALLEL ROMANTIC HQ and from time to time our busy PARALLEL ROMANTICers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.

Personalisation
We may personalise your user experience on our Apps and Website (including for example, by recommending, prioritising or deprioritising the display of certain products or categories of products) by taking into account your browsing and shopping history including your rate of returns and number and value of orders, as well as other factors.

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

All delivery services we offer for all PARALLEL ROMANTIC items will also be available for items sold by an PARALLEL ROMANTICBrand Partner and shipped by PARALLEL ROMANTIC.

To see more about how delivery works with PARALLEL ROMANTIC Brand Partners, just click here.

We work our PARALLEL ROMANTIC socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

PARALLEL ROMANTIC cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Please check out our Delivery and Returns Page for more info. Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

Returns and refunds

Check out our returns and refunds policy here.

Returning unwanted PARALLEL ROMANTIC products or items that were sold by an PARALLEL ROMANTIC Brand Partner and shipped by PARALLEL ROMANTIC?
We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept the returns with the return charge deducted (if applicable), subject to the rules below, which includes rules around Fair Use.

If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method. Where you purchased Brand Partner products, you authorise PARALLEL ROMANTIC Payments to make the applicable refund to the original funding method you used to credit your PARALLEL ROMANTIC Payments account.

Refunds for delivery costs are subject to the above terms (see ‘the legal bits’ of these Ts&Cs)

Returning a sale item?
If you have purchased an item that was in the sale (that means it had a red-penned, reduced price) you can request a refund for your item within 14 days of it being delivered to you or becoming available for collection. You then need to ensure that you return the item to us within a further 14 days. Provided that we receive your item within 28 days of it being delivered to you or becoming available for collection, we will issue a refund to your original payment method with the return charge deducted (if applicable).

All returns:
We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
All returns are subject to our PARALLEL ROMANTIC Returns Policy.
After that?
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

What happens to my return if I ordered using a pay later solution?
If you’ve placed an order with one of our pay later solutions, you’ll be paying for your order in regular instalments or within 14 days of it being placed. If you return an item within 28 days of it being delivered or available for collection, we’ll give you a full refund with the return charge deducted (if applicable).

Proof of postage
For PARALLEL ROMANTIC products and items that were sold by an PARALLEL ROMANTICBrand Partner and shipped by PARALLEL ROMANTIC, we strongly recommend you get proof of postage and follow our returns process (for more information on how to return, see here). Our returns address is:

Keep it clean
Hygiene and all of our customers’ safety

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

For more info on Promo Codes and the rules on how to use them, click here. Here are some key things to remember:

Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

Unless we tell you otherwise, Promo Codes can’t be used to buy PARALEL ROMANTIC Premier, PARALEL ROMANTIC Gift Vouchers or on PARALEL ROMANTIC Marketplace.

Promo Codes, including student discounts, can’t be applied to any items sold by PARALEL ROMANTIC Brand Partners. More details on students Ts&Cs, including any further exclusions that may apply, can be found here.

If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.

We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

Gift Vouchers and Gift Cards

If you’re the lucky recipient of an Gift Voucher or PARALLEL ROMANTIC Gift Card (high five!) head over to our Customer Care pages to find out how and when they can be used. A few points to bear in mind:

It’s best to lock your Gift Voucher or Gift Card to your PARALLEL ROMANTIC account ASAP to keep it safe.

Gift Vouchers and Gift Cards can’t be used to buy PARALLEL ROMANTIC Premier, PARALLEL ROMANTIC Gift Vouchers or on PARALLEL ROMANTIC Marketplace. They can only be used to buy PARALLEL ROMANTIC products, or to load credits to your PARALLEL ROMANTIC Payments account in order to pay for PARALLEL ROMANTIC Brand Partner products in the way described above (please see the “Placing an order” section above).

If you’re being super generous and buying someone else an PARALLEL ROMANTIC Gift Voucher, please make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.

Speaking of emails, sometimes pesky (but useful) spam filters send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder!

Gift vouchers bought with UK as the browsing country will expire 2 years from the date of receipt. Gift vouchers bought with the US as the browsing country do not have an expiry date. Gift vouchers bought from an PARALLEL ROMANTIC browsing country outside of the US or the UK will expire 10 years from the date of receipt.

PARALLEL ROMANTIC reserves the right to cancel any Gift Vouchers in its sole discretion where fraud or misuse is suspected.

Your information

Our Privacy Policy sets out how we and PARALLEL ROMANTIC Payments use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service .

At PARALLEL ROMANTIC , we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

Things you shouldn’t do…

We know it’s obvious, but you must not misuse or tamper with our websites or PARALLEL ROMANTIC Payments’ websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our or PARALLEL ROMANTIC Payments tech or functionality or steal our customers’ data or PARALLEL ROMANTIC Payments customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal PARALLEL ROMANTIC customers the best service, so we take them really seriously. PARALLEL ROMANTIC or PARALLEL ROMANTIC Payments will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’).

Troublemakers take note: you agree to indemnify, defend and hold harmless ASOS, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Intellectual property, software and content

PARALLEL ROMANTIC and PARALLEL ROMANTIC Payments own or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the ASOS logo or any ASOS brand or trade mark (or any marks which are colourably similar) without our express permission.
We carry out automated checks and spot checks to ensure that only genuine customers post reviews. If we believe that any review is spam or violates our guidelines, we may remove the review.

Linking to this Website

It’s fine for you to link to parallelromantic.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by PARALLEL ROMANTIC where none exists.

Our Website must not be framed on any other site without our permission.

User Generated Content Ts&Cs

Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.

By agreeing to let us feature your content on our social media channels and platforms, you agree that:

we can use your handle and the content (the “Content”) on PARALLELROMANTIC.com, the PARALLELROMANTIC app, marketplace.PARALLELROMANTIC.com, collusion.com, PARALLELROMANTIC’ and affiliated social media platforms (including but not limited to Instagram, Facebook and TikTok) and/or any other PARALLELROMANTIC marketing materials;
we can modify the content (for example we may edit, crop, adapt, enhance or use only a part of it, but PARALLELROMANTIC will not treat your Content in a derogatory manner).
You promise that you:

have the permission of everyone in the Content;
have the right to grant PARALLELROMANTIC the above rights; and
are at least 16.
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control. We may remove Content from our accounts or platforms in our complete discretion, without asking you.

You understand that users of social media platforms and PARALLELROMANTIC platforms can share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above, then please do not give us consent to use the Content.